Tuesday, October 5, 2010

Almighty customer care center

"All right, will someone stand up and take responsibility, now?" Was all I could ask." For the whole day, I had my ID/Access card in my pocket and I was searching for it everywhere except in it. Then when I looked for it in the pocket in the morning, I didn't find it. I went to office preparing myself for limiting bladder discharge in the day. Every visit needed Access card to get back into my office. I forgot that I kept it in my pocket like a programmed machine. It just didn't register. I thought I was forgetful and so must've forgotten to put the card in the pocket. So much for self-confidence!
On this day, that I called  a call center already, sorting out a cellphone bill (I apparently spoke for a good 1100 min (not so good with the amount it cost me) in daytime during that month and 1100 or more on nights and weekends!) I could have done with another.
So here is another 1-800 number that I'd like to call now. Picture something like this...
1-800-COOL-GOD-4-U : "Hi! Welcome to God's customer service center.  Press 2 for Spanish! {Pause}
{Continuing in English} To make a request (prayer) press 1. For divine support press 2. For other options please press 3. For thanksgiving press 9999999999! (Hardly used option! So much so, even God is skeptical it happens...)"
I pressed 3. An auto-voice said, "Your call may be monitored for quality purposes."
"Hi I am an angel, how may I help you?"
"Hi, this is, uhhmm, Varun. I wish to talk to someone who could help explain why I am dumb."
"Oh that is grievance cell. Currently there are a 6999999998 people who are on line. Please wait while we transfer you there."
"What! That's just 2 short of the world population! Who are those 2 kind souls who are saving me some time?"
"Uhhmm! Those would be Rajnikanth and Tom Cruise, sir!"
"Aaahhhh! I should've known", I thought!
After much wait, my call was attended to.
"Hi I am calling to find out why I am so dumb? Rather, so absent-minded?"
"For security purpose, sir, could you verify your date of birth for us?
"Dec 30th 1984"
"Thank you! And your caste?"
"What??? Why would YOU need my caste?"
"We're trying to adopt the Indian political systems. What with India Shining and all... Besides, Ayodhya thing finally being resolved slowly over eons!!! You know that's how God likes to do things - slowly but assuredly!"
"So, are God, Allah and Shiva, Vishnu, and the gang all different? They are all friends up there, at least, I hope!"
"Ok sir, that confirms that you indeed are dumb! We need no further security verification! Please hold a moment while we pull up your records!"
{What! I thought that was everyone's question! Why am only I dumb? Oh well, that is what I was supposed to get sorted out anyway!}
"Sir, we have your records pulled up. Since it is a lot of data, would you like to ask specific questions?"
"Sure! Why am I absent-minded? For example..."
"Sir, we are sorry! There was a mistake in your design! You were manufactured in God's Taiwan dept. We thought of a recall, but your head was already out by then... We could credit you though if you..."
"What? Credit?"
"Yeah, like how it happened with your Verizon phone bill? ROTFL. How did you manage that sir? There was no mistake on Verizon's part, though. In our case, we'd like to apologize for our mistake and credit your next life with better stuff."
"So what would that make me?"
"A silicon implant, sir!"
{Sigh!}
"So why exactly am I defective?"
"God was watching Sachin Tendulkar bat..."
"What! Wasn't he just 11 then?"
"Yes, he was musing over his creation and seeing how at that young age he was developing and all! You know, customer feedback and market survey etc?"
"Aaarrrghghghgh!"
"Besides, at about that time there were a lot of cries. Tragedy befell a lot of places. Chernobyl, Bhopal, assassinations, etc. People killed, people praying out of fear. They hardly pray during prosperity, you know! And never for the good of all! For statistics, the most used word in prayers is 'I'."
"So distractions did it all huh!"
"Yes sir! Glad you understand. Is there anything else I could assist you with?"
"Is there nothing else that could be done now?"
"You are a goof! Be happy. Your goofiness is a source of entertainment for people."
"Not for my mom, for example!!!"
"Well, your records show that in your absence, she giggles about it. Your aunts do that too. In future they'll tell your children stories of your dumbness!"
"Thanks for driving it in!"
"To help yourself, sir, maybe you should try smart things, like not playing cricket when you haven't yet recovered from your fractured thumb!"
"I love that game!!!"
"And so you let it systematically disintegrate you? Sir, we could escalate this problem higher up but at this point I must warn you, that further inquiries would have a negative impact on your Credit history in the US."
"I'm not surprised! Is there anything in the world or in the universe that can actually boost up your credit history rather than damage it?"
"None that we know of, sir! Only Osama bin Laden and such minded people are exempt. They can get away doing all that they want. Only Iraq, Iran and innocent lives are threatened always!"
"I observed that the evil get to live richly and nicely. No worries. Isn't it supposed to not work that way?"
"Sir, we are bringing up upgrades and enhancements to our systems. It is slated to be in future after Kali Yuga. You could stay subscribed to our updates for INR 200000 per month."
"No thanks! But I am curious you take INR?"
"That's the in thing sir. Nothing with $$$ these days. We're hoping for India Shining and all but it needs entrepreneurs and all. We all know people only talk and do nothing except post videos on FB about Glorious India! People like you should tighten up and aim high. That will at least earn you more credit than to be just a silicon implant in the next birth!"
"Can I not be a writer?"
"And just torture more people? Aren't we talking about making the world a better place to live in?"
"Oh! So I need more improvement in my writings then?"
"You're getting there... Already some improvement in understanding words. Now clean the wax in your ears sir. In most of your friends' prayers, we record 2 common problems - 1: Why doesn't he hear properly? 2: Someone make him eat fast! At least 1 morsel an hour! Is there anything else I could assist you with?"
"Thank you, nothing for now."
"Thank you for your time, and sleep tight, cause 'you look wonderful tonight...' Hah hahaha! Just kidding. We love Clapton in here!"
"Eric Clapton and all! Thanks good night!!"

42 comments:

Anonymous said...

Was going to sleep, when I saw ur post.
'Well, your records show that in your absence, she giggles about it. ' - This line got me giggling as well.

Source of entertainment....I think I also gave you that title but much before this angel.
You never fail to get me smiling...don't you? Now you know who I'm !! ;)

Varun T said...

My tragedies in life = getting good things said about me from Anonymous people, who refuse to reveal who they are. Given my goofiness, you still expect I'd clearly know with just so much of a hint?

Anonymous said...

Abba chaa ;)
This is my first time commenting for ur blog post.
Inka gurthupattaledhaa...inka hints kaavalaa???

Anonymous said...

That was a fun read...

Varun T said...

@ 1st (comment 1 and 3) Anonymous: I knew pretty people read my blog but I didn't expect beauty-contest-winners from Warangal to actually grace my blog with an actual comment from them! :)
@ 2nd (comment 4) Anonymous: Now, here! Why again 'Anonymous'? If it was fun read, and you actually took the time out to compliment me, why not leave your name? (At least in cryptic!)

Teja said...

Your dumbness would have been justified, had you not recognized me even after my second comment. You are improving! ;)

Anonymous said...

cryptic .. mmm...
If I tell you where I am from, would you take a shot at guessing?

Varun T said...

@New Anonymous - Converting my blog comment space seems an interesting thing. At least there is some activity. Surely I can guess, with the chances of success at first attempt being inversely proportional to how many people I know from that place. (More clues would help, but at least place would give a start.)

Anonymous said...

On second thoughts, It doesn't matter who I am...
Lets just say we know each other very well.

Anonymous said...

It doesn't matter ante inka reply ivvava?

ananimus said...

By the way, I will call myself
"ananimus"

Varun T said...

Ananimus? Telugu speaking? Writes capital first letters, good enough grammar for comments (generally people just don't care for grammar)... Sorta rare combo.
Did I ever take an embarrassing pic of yours recently?

Venkat said...

Everyone seems to be leaving comments. And Varun seems to be enjoying the influx.

Bagundi abbai.. bagundi...

Varun T said...

Dear Ananimus, one of the important things you should know if 'we know each other well' is that I so much love to know who comments.
Or even if the commenter prefers to make it a treasure hunt, should leave such clues...

ananimus said...

I have no intention of revealing my identity. :P

Now sing this song....

"Tadap Tadapke Is Dil Se Aah Nikalti Rahi Hai
Mujhko Saza Di Pyaar Ki Aisa Kya Gunaah Kiya
To Lut Gaye Haan Lut Gaye
To Lut Gaye Hum Teri Mohabbat Mein
"

Anonymous said...

naaku nachindi.... ;) keep it up!

Call me dil said...

naaku nachindi ;)...keep it up!

Anonymous said...

eMaNa RasAvA.

Reminds me of the dialog from Bommarillu when Kota Srinivas Rao calls the telephone operator and starts unzips his bag of complaints only to be received by a "1 for English, Telugu kosam 2". He tells the IVRS lady "nee gontu nokku ta"

aNyWaY dOeS tOGgLe ScRipT hElP yOu ReCogNiSe Me?

Muhaha!

Varun T said...

Now starts the party. Would it help if I say "I give up! You win!" Now tell me who you are? Toggling caps and all is way too cliche. No fun!
Tadap tadap ke song I'll sing if I accept that "lut gaye teri muhabbat mein"!
Call me dil! - Thanks a lot. Sorta adds to my agony in the middle of hair-tearing!

Anonymous said...

cry cry itna cry
karte hain kaye ko
itna darte hain kaye ko,
pal pal marte kaahe ko,

why why aisa why waisa kyun hota
yoon hota to kya hota
jo hota hai wo hota

fly fly baby fly
dekhen aa ud ke
dekhen baadal se jud ke
dekhen phir na mud mud ke
rote kaaye ko hum hain rote kaaye ko hum
hona hai jo ho-sad hote kaaye ko hum
haan, raaton ko na sote kaaye ko..

Anonymous - 3 said...

Imagine a rap song with those as lyrics.

"itna darte hain kaye ko
Yo Yo Yo"

Varun T said...

Go on! Entertain yourself/ves at my expense. I won't be a spoilsport.
But I could give you a hint as to how to improve your fun... Surely a one-sided game/song-singing will eventually get boring for you!

Anonymous said...

Anonymous-3 Hie! Do I know you?! :P

Anonymous - 3 said...

Anonymous above (as there are more than one)...
I am not sure if we know each other. We probably do.

@Varun: You are right. It will eventually be boring.

"But I could give you a hint as to how to improve your fun"

SHOOT

Venkat said...

So how do we make this more interesting?

Varun T said...

Venkat - Go on, try being Mr Holmes!
@All Anonymous - You give groups like xyz Anonymous a new, shady, meaning!

Till there is any clue handy, I can't do anything... So keep showing the proverbial carrot for the horse to keep moving! That is a hint enough to keep this game fun!

Anon-4 said...

wow. this is fun. i know he hates it so much. hie anonymous 1 2 3.
i wanna join in teasin him.
but i can't understand telugu.
and if you guys are from uic, then i won't know some of ur jokes

Anonymous said...

Anon4 - Hie! Olll lang-wages are belcooom!!

Btw, I'm the anonymous thats not the ananimus. Because the owner of this blog is kind of particular about identity.

Anon-4 said...

for his useless writings we're even giving him so much attention don u think?
hahahaha! serves u rt for not replyin to my mails/ phone
@venkat - you are his friend in uic right? you all anonymouses seem to know each other huh.

Anonymous said...

srsly dude, what were you on?

Varun T said...

Ok really! At least one person be good and tell me who you are! Really this is getting nasty now for me. Surely you wouldn't like anonymous comments even if they're praises!

Venkat said...

Alright.
I can't see this guy suffer any longer.


Ananimus: Here I am, hiding behind a mask.

Venkat: Here I am, naked before you.

:p

Varun T said...

And I thought you were normal, Venkat! What has Peoria done to you!

Anonymous said...

..and because it is your lucky day of revelations..

I did some anonymous-ing too..

I was the toggle case, the cry-cry, and the hi-do-we-know-each-other :D

Venkat promised mango dal if I did this :D

Varun T said...

You still are Anonymous-ing, in case you didn't realize. Lucky day of revelations! Right!

Sruthi said...

I was just writing, that was the dumbest I could ever get.

Well, I got so used to Anonymous-ing..

Sruthi :)

uk payday loan said...

some nice parts of a story. good work.

Anonymous said...

I loved ur imagination....mentioning about ur mom n family is really soo gud to read about!!!

Anonymous said...

This post is similar to Chetan Bhagat novel 'One night at the call center'..i'm a great fan of Chetan Bhagat n now i'll b a fan to your posts too!!!

Varun T said...

Thanks Anonymous. Again given the huge number of Anonymous comments here it'd have helped to have some clarity. But thanks :)

Unknown said...

lol hahahhahaha u'r an idiot i swear but great conversation (i don't really understand the India references) but i grasp the concept of it all..

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